FAQs

Frequently asked questions.

Delivery
We aim for 3-5 working days for delivery, using Royal mail 1st class post. We can offer a faster delivery service but please contact us for a quotation.

Shipping costs
Delivery is free for any order over £20, otherwise postage is charged at £3.95 for delivery by Royal Mail 1st class postage

How long do the marshmallows and lollipops keep?
The marshmallows will keep for up to 2 weeks- but we recommend eating them as fresh as possible.

Keep them cool, but not in the fridge. Once the mallows have left our safekeeping we cannot control the weather or how hot the Post Office delivery van is.

Also please be aware that our delivery parcels will not fit through a regular sized letter box, and may need to be left in a safe place or collected from the Post Office.

The lollipops will keep for up to 2 months, we recommend that you order as close to your required delivery date as possible. Over time the lollipops can become cloudy and sticky  To keep them at their best we recommend storing them flat in a ziplock bag with a silica gell sachet which we provide. Keep them cool and out of sunlight. 

Lollipop ingredients.                                                                                                                                                                                                                                                                                                                                     Isomalt, water,natural strawberry flavour, sunflower oil.The images are printed using edible printing inks which contain water, ethanol, propylene glycol, food colours E102,E122, E124, E133, E102 E171, E330. Each printed disc contains modified corn starches, maltodextrin, glycerin, sugar, stabilisers, emulsifiers, preservatives, sucralose. Also excessive isomalt consumption can have a laxative effect.

How many does each gift box  and each Marshmallow to Go box contain?
Each gift box contains 5 mallows, and each Marshmallow to Go box contains 6 or 12 mallows

Allergens and Intolerances
We aim to be as accurate is possible when listing our ingredients. We make all our mallows and lollipops in a Local Authority registered home kitchen, where all 14 EU recognised allergens are present.

We are more than happy for you to contact us if you have any specific dietry/ allergen/ intolerance, please contact us before completing your purchase.

How can I pay?
Payment can be made through PayPal or Stripe, all major credit/debit cards are accepted


Returns
We hope that you are happy with your order- but in the unlikely event of a problem, please contact us within 14 days of your delivery notification.